1. General Information

1.1 Welcome to our General Terms and Conditions! We're so glad you made it here. This probably isn't the most exciting document you'll ever read, but it's important to set out what you can expect from us and what we expect from you. And just to be clear, when we say ‘us,’ ‘we,’ we mean glowbalact, a Non-Profit Association after Swiss law at the following address: Glowbalact, Parkterrasse 10, 3012 Bern, Switzerland (info@glowbalact.com). We run the website kitepride.com
1.2 These General Terms and Conditions apply when you place an order with us via the Website.
1.3 When you place your order, you agree to these General Terms and Conditions. Please make sure you have read and understood them before placing your order.
1.4 Our services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for our services.
1.5 We reserve the right to change these terms and conditions, but the terms and conditions you agree to at the time of your purchase will always apply to that particular purchase. Any changes will be included in the latest version of the terms and conditions in the online store. Changes to the terms and conditions will take effect from the time you accept the terms and conditions, i.e. in connection with a new purchase. This means that we may and probably will change our terms and conditions from time to time. So please check this page regularly to stay up to date.

2. Website Usage
Violating any of the following is liable for legal action:
1. Use of the Website in non-compliance with the provisions of these terms of use.
2. Impersonate any other person or legal entity.
3. Provide wrong or incorrect or inaccurate details when ordering from or using the Website.
4. Download, send or transmit any material containing any kind of computer virus or any other computer code which is designed to destroy, disrupt or limit the use (including any use other than fair, reasonable use of the Website) of any of the computers, servers, hardware and software used by the Association for the purpose of providing the services on the Website.
5. Disseminate spam or flood the Website servers with any other mail.
6. Change, process, adjust, sublicense, translate, sale, reverse engineer, dismantle or recompose any of the parts of the code composing the Website and such actions with respect of the hardware and software used for rendering the services through the Website.
7. Infringe in any way any copyright, trademarks or any other intellectual property rights involved with the Website.
8. Frame and/or mirror the services (or any part thereof) or any part of the Website in another website and/or as part of another service, without obtaining the Association's explicit, written consent.
9. Use any robot, spider, retrieval engine and search of information or any other automatic or manual tool which is designed to index, retrieve and locate information on the Website or any such tool which is designed to expose the structure of the database and code on the Website.
10. Disrupt in any way and/or interrupt the use of the Website, including by disrupting the function of the server and/or computer network connected to the Website.
11. Post or send through the Website any illegal, immoral or offensive material or message.
12. Make any illegal use of the Website, including (but not limited to) infringement of copyright or intellectual property rights of the Association or any other third party.
13. Without derogating from the foregoing, the Association may remove or edit messages posted on the Website without its explicit, written consent.

3. Cookies 1. A "cookie" is a small text file which is transferred to the hard disk on the User's computer by the Internet server. The Website uses cookies for the Website servers to identify the Users quickly and efficiently. The information stored on the cookies and used by us is encrypted such that the Association exclusively may read and understand this information.
2. By agreeing with these terms of use you allow us to implant cookies on your computer, use the information stored on these cookies and identify you through this information.
3. Through these cookies we may, at its discretion, advertise information about itself in various websites on which you surf (hereinafter: "Third Party Suppliers"). During your use of these websites, information may be collected about you and the Association may use it for adjusting the advertising content that shall be displayed to you for topics that interest you. It is clarified that the Association is not responsible for the operation of Third Party Suppliers' websites or to the content offered on them.

4. Purchases
1. To ensure an efficient, smooth placing of Orders, the User shall feed in all the required details on the Website, fully and accurately. It is clarified that in any event of providing wrong details (in whole or in part), the Association shall not be responsible for any delay in the delivery or for the purchased Product not arriving to its destination. In addition, if Products are returned to us as a result of providing wrong details, the orderer shall be charged with payment for delivery and handling fee (including any damage or expenses incurred by the Association as a result).
2. Upon placing an Order, the User's credit card details shall be checked. In the event that the credit card company does not confirm the Purchase, a suitable notice shall be sent to the User and he will be requested to provide another method of payment.
3. Following receipt of the credit card company's confirmation to proceed with the Order, the Order shall be forwarded for supply purposes according to the details provided by the Customer.
4. When the Order process on the Website is completed, the User shall receive an e-mail message that includes the Order details and confirms that the Order has been received by our systems. If such e-mail message has not been received within two Business Days of the Order Placement Date, it is assumed that the Order has not been received by the Association's systems and it is the User's responsibility to contact us in this regard. It is clarified that such e-mail message does not constitute an undertaking on the part of the Association to supply the Product.
5. Confirmation of the Order depends on the Product being on stock at our warehouse on the Order date. Notwithstanding the foregoing, if the Product is not indicated as unavailable, we shall not be responsible to supply it and the User shall have no claim, demand or contention in this regard. To remove any doubt, it is clarified that the Association shall refund the User for any amount he paid and/or cancel the charge for the Order.
6. The details of the Purchase, as entered by the User, and record of the transaction on the Association's computers shall constitute conclusive proof of the correctness of the action.
7. The Association reserves the right to decline an Order, for any reason and at its sole discretion.

5. Supply and Delivery 1. A Product ordered through the Website shall be supplied by a delivery company or shall be selfcollected (with prior coordination with the Association), at the Client's choice, as has been notified to us on the Order Placement Date. We reserve the right to disapprove self-collection or delivery by customer with respect of specific Products.
2. Delivery fee shall be determined in accordance with the method of delivery chosen by the Customer when placing the Order. The Delivery fee shall be displayed at the end of the Order process and be charged when placing the Order. In the event of a transaction paid in installments, the delivery fee may be charged as part of the first installment.
3. It is clarified that the delivery fee specified on the Website is exclusive of special transportation (including, but not limited to, transportation to a high floor or without an option for transportation by elevator) or delivery outside of Switzerland. In the event of special transportation, the Association may charge an extra fee in addition to the regular delivery fee.
4. In any event of supply of a Product via courier service, the courier company shall coordinate the supply date directly with the Customer. The Product shall only be delivered subject to presenting the Order documents by the Customer or anyone on his behalf and to signing by the Customer or anyone on his behalf of a delivery receipt confirmation.
5. The Association shall do its best to supply the Product at the shortest timeframe possible or on the date requested by the Customer, as applicable. Notwithstanding the foregoing, it is clarified that we are not responsible for any delay in the supply of the Product as a result of circumstantial events which are not under its control (including, but not limited to, computers' bugs or faults in the telephone systems, strikes, deeds and/or failures of the Postal Company or the courier service) and the Customer shall have no claim, demand or contention against the Association in this regard.

6. Cancellation of transactions, Product return policy and changing Order details
1. Cancellation of a Purchase may be possible within 14 days of the later of the Product Supply.
2. A cancellation notice shall be delivered by e-mail address to info@kitepride.com. In the cancellation notice the Customer shall detail the Order Placement Date, Order No. and reason for which he wishes to cancel the Order.
3. The Product shall be returned intact and in proper condition, in its original package, together with the original invoice, within 14 days of the Product Supply date. It is clarified that we have exclusive discretion as to the condition and intactness of any such returned Product.
4. Returning a Product, in the event of cancelling an Order not due to a defect or unsuitability, shall be at the Customer's expense. The Product shall be returned when it is intact and in a proper condition, in its original package, together with the original invoice, within 14 days of the Product Supply Date. It is clarified that the Company has exclusive discretion as to the condition and intactness of any such returned Product.
5. After returning the intact Product in proper condition in its original package and together with the original invoice, on his own costs, the Customer shall be refunded with the amount of consideration he paid within 14 days after the returned product has been received by us.
6. Changing an Order Mailing Address shall not be possible after completing the Order placing process.

7. Customer Services
1. With regard to any question relating to the Products displayed on the Website and/or in connection with the Website and the activity thereon, you may contact the Association's customer service directly on info@kitepride.com
2. The particulars of the manufacturer or importer, shall appear on the purchased Product

. 8. Company’s Liability
1. The Association and/or anyone acting on its behalf shall not be liable to or bear any direct or indirect damage incurred by the User and/or any third party as a result of using or purchasing through the Website in non-compliance with these terms of use, regardless of the cause of action, including (but not limited to) loss of income and/or prevention of profit caused due to any reason.
2. In the event of a copying error in a Product description, this shall not bind the Association.
3. In any event, the Association shall have no liability that exceeds the value of the purchased Product or any indirect or consequential damage
. 4. The Association is not responsible for any use the Customer makes in non-compliance with the instructions of the manufacturer and/or the Association.
5. The Association shall not be responsible towards the User or anyone acting on his behalf, whether directly or indirectly, to any loss or damage deriving from the use of the Website or from inability to use the Website.

9. Privacy policy, database and direct mailing 1. The information provided by a User shall not be disclosed by the Association to any third party, excluding in the following events: (a) if it is required to do so by a judicial order or pursuant to the law; (b) if it receives a warning that legal proceedings are taken against it for actions performed by the User or in any event of contention, claim, demand or legal proceedings between the User and the Association; (c) if the Association organizes its activity under another entity, including merger with another entity or integration in which case the Association shall ensure that the third party into which it merges shall assume the provisions of this privacy policy; (d) if a claim is made or the Association suspects that the User committed or commits an act or omission that harm or may harm the Association or anyone on its behalf or any third party; (e) if a claim is made or the Association suspects that the User used the Website or was assisted thereby for committing an illegal action or for encouraging such action; (f) if a claim is made or the Association suspects that the User violated any of the Website terms of use or any other agreement with the Association or anyone on its behalf; (g) if and insomuch that this is required for the Association's activity, such as forwarding details to importers, credit card companies (for the purpose of placing Orders via the Website), employees, subcontractors and other entities which are partners or involved with operating the Association's activity. The Users shall have no contention, demand or claim against the Association in connection with such disclosure of details and they hereby waive any such contention, demand or claim.
2. Completing the registration form to the Website constitutes the User's consent that his particulars and any detail produced based on the analysis of these particulars and any information about him that reached or may reach the Association shall be held in one or more database of the Association or anyone acting on its behalf and that such information may be used according to the following purposes: (a) for the purpose of marketing, advertising, sales, promotion and sales and for the purpose of contacting the User in any way, including by way of direct mailing by any means of communication the Association may deem fit; (b) for the purpose of encouraging loyalty, analysis and statistical research, conducting surveys and any other online use in connection with marketing topics; (c) for internal purposes, such as investigating complaints and audits; (d) for purposes of mailing marketing and advertising material, including by cookies. 3. The User warrants that he knows that he is under no legal obligation to provide his details and that he provides this information out of his free will and consent. The User hereby explicitly agrees to the above use of the details he completed and confirms that using them shall not constitute breaching his privacy and shall not entitle him to any remedy and/or compensation.

10. Copyright
1. The Website is the Association's exclusive property and the Association is the owner of the copyright, trademarks (whether registered or not), trade secrets and all the intellectual property rights therein. These rights apply, inter alia, to the data on the Website, including the list of Products, the Products and their design, icons, logos, graphics and any information and/or display featured on the Website or any other detail relating to the operation of the Website.
2. Any commercial use, copy, duplication, dissemination, sale, marketing and translation of any information on the Website is prohibited, including (but not limited to) trademarks, images and texts, Product design, Product pictures etc., without obtaining the Association's prior, written consent.
3. The Association reserves the right to remove from the Website any information that infringes any intellectual property rights.

11. Miscellaneous
1. The headings of sections are for the sake of convenience and orientation only and shall not be used for construing the Website terms of use.
2. The Website terms of use are not a third-party contract and do not confer any right upon any third party.
3. No waiver, refraining from action or giving an extension by the Association shall be deemed as the Association's waiving its rights under the terms of use or any law, shall not constitute any precedent with respect of any other case and shall not prejudice the Association's right to exercise its rights under these terms of use or any law at any time.
4. If any competent court or authority determines that one or more of these terms of use is invalid, this shall not affect the validity of the other terms of use.
5. The applicable law with respect of the activity on the Website, including the Website Terms of use, is exclusively the Swiss law. The UN Convention on Contracts for the International Sale of Goods is hereby expressly excluded. The sole, exclusive jurisdiction to deliberate any matter relating to the activity of the Website and/or the Website terms of use is given to the competent court in Bern, Switzerland.
6. Notices shall be delivered to the Association by the e-mail address indicated above. Any notice shall be deemed to have been delivered 24 hours of the date of sending such e-mail, excluding when the User receives a warning that the e-mail address is wrong or that the email transmission process failed.
7. The Association reserves the right to close the Website or cancel any Order that was placed on the Website, at its sole discretion and without being required to provide a prior notice. 8. The Association's address is Parkterrasse 10, CH-3012 Bern, Switzerland. 9. These terms of use have been last updated on 01.09.2025 and may be changed at any time by the Association, at its sole discretion and without being required to provide a prior notice.