Versand

Shipping, delivery, and returns 
Order processing 
All orders are processed within 2-3 business days (Monday–Friday) after receipt and 
shipped from our Swiss warehouse. 
Shipping costs 
Shipping costs are calculated based on the size and weight of the products ordered. 
The actual shipping costs are shown in the shopping cart. For approximate 
information, please refer to the information below for the different countries/regions. 

Switzerland/Liechtenstein 
Swiss Post Economy or Swiss Post Priority 
Delivery within 2-4 working days 
Costs CHF 4.50 – 11.50 (example for weight up to 2kg) 

Israel 
Swiss Post (small goods abroad) 
Delivery within 5-10 working days 
Costs between CHF 7.00 – 37.00 (example for weight up to 2 kg) 
Info: Delays at customs and local deadlines/circumstances may add additional 
working days. 

USA 
Swiss Post (small goods abroad) 
Delivery within 3-4 working days 
Costs between CHF 7.00 and CHF 37.00 (example for weight up to 2 kg) 
Info: Delays at customs and local deadlines/circumstances may result in additional 
working days. 
Note on customs tariffs? See https://freitag.ch/de_CH/service/faq-support/shipping
delivery 

Other Countries 
The VAT of the delivery destination, import fees, and customs duties are not included 
in the purchase price. These must be paid upon receipt of the delivery. 
Swiss Post (small goods abroad) 
International excl. tax & customs duties 
Delivery within 8-15 working days 
Costs between CHF 4.00 – 37.00 

Cancellation of transactions, Product return policy and changing Order details 
1. Cancellation of a Purchase may be possible within 14 days of the later of the 
Product Supply. 
2. A cancellation notice shall be delivered by e-mail address to info@kitepride.com. In 
the cancellation notice the Customer shall detail the Order Placement Date, Order 
No. and reason for which he wishes to cancel the Order. 
3. The Product shall be returned intact and in proper condition, in its original 
package, together with the original invoice, within 14 days of the Product Supply 
date. It is clarified that we have exclusive discretion as to the condition and intactness 
of any such returned Product. 
4. Returning a Product, in the event of cancelling an Order not due to a defect or 
unsuitability, shall be at the Customer's expense. The Product shall be returned when 
it is intact and in a proper condition, in its original package, together with the original 
invoice, within 14 days of the Product Supply Date. It is clarified that the Company 
has exclusive discretion as to the condition and intactness of any such returned 
Product. 
5. After returning the intact Product in proper condition in its original package and 
together with the original invoice, on his own costs, the Customer shall be refunded 
with the amount of consideration he paid within 14 days after the returned product 
has been received by us. 
6. Changing an Order Mailing Address shall not be possible after completing the 
Order placing process. 

Customer Services  
1. With regard to any question relating to the Products displayed on the Website 
and/or in connection with the Website and the activity thereon, you may contact the 
Association's customer service directly on info@kitepride.com 
TERMS & CONDITIONS https://kitepride.com/policies/terms-of-service