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A:
Shoken St 11, Tel Aviv-Yafo
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FAQ


PROCESSING TIME

All orders take between 24-72 hours to be processed. After processing, orders will be shipped Sunday-Thursday during standard working hours (major holidays excluded).

RESPONSIBILITY

Once your order is shipped from KitePride warehouse in Tel Aviv IL, the responsibility of product integrity lies in delivery service used. Although A.I.R. Ltd will deliver to most countries, for deliveries outside Israel, customers may be required to pay import custom duties / taxes. These import custom duties are set at the port of entry by a customs officer, and differ from country to country. Import custom duties / taxes are in addition to shipping costs paid to A.I.R. Ltd to cover freight. Import custom duties / taxes are the responsibility of the customer. We recommend customers outside Israel use this free Duty Calculator to estimate the likely import tax in your country.

RETURN POLICY

1. Cancellation of a Purchase may be possible within 14 days of the later of: the Product Supply Date or the disclosure delivery date as defined in Section 14C(b) of the Consumer Protection Law, 5741-1981.
2. A cancellation notice shall be delivered by Fax No. 03-5703974 or e-mail address info@madebyair.com. In the cancellation notice the Customer shall detail the Order Placement Date, Order No. and reason for which he wishes to cancel the Order.
3. In any event of cancelling an Order not due to a defect or unsuitability, the Customer shall be refunded with the amount of consideration he paid within 7 days of the date on which the Company receives the cancellation notice, less cancellation fee at the lower rate of: 5% of the total transaction amount or NIS 100.
4. Returning a Product, in the event of cancelling an Order not due to a defect or unsuitability, shall be at the Customer's expense. The Product shall be returned when it is intact and in a proper condition, in its original package, together with the original invoice, within 14 days of the Product Supply Date. It is clarified that the Company has exclusive discretion as to the condition and intactness of any such returned Product.
5. Changing an Order Mailing Address shall not be possible after completing the Order placing process.

INTERNATIONAL SHIPPING

Shipping orders internationally will take at least 7 - 12 work days. Please note that delays can be experienced due to customs and or other variables, which is beyond our control and influence.