SHIPPING, DELIVERY & RETURNS
PROCESSING TIME
All orders are processed within 2-3 business days (Monday–Friday) after receipt and shipped from our Swiss warehouse.
SHIPPING
Shipping costs are calculated based on the size and weight of the products ordered.
The actual shipping costs are shown in the shopping cart. For approximate
information, please refer to the information below for the different countries/regions.
Switzerland/Liechtenstein
Swiss Post Economy or Swiss Post Priority
Delivery within 2-4 working days
Costs CHF 4.50 – 11.50 (example for weight up to 2kg)
Israel
Swiss Post (small goods abroad)
Delivery within 5-15 working days
Costs between CHF 7.00 – 37.00 (example for weight up to 2 kg)
Info: Delays at customs and local deadlines/circumstances may add additional
working days.
USA
Swiss Post (small goods abroad)
Delivery within 3-4 working days
Costs between CHF 7.00 and CHF 37.00 (example for weight up to 2 kg)
Info: Delays at customs and local deadlines/circumstances may result in additional
working days.
Note on customs tariffs? See https://freitag.ch/de_CH/service/faq-support/shipping
delivery
Other Countries
The VAT of the delivery destination, import fees, and customs duties are not included
in the purchase price. These must be paid upon receipt of the delivery.
Swiss Post (small goods abroad)
International excl. tax & customs duties
Delivery within 8-15 working days
Costs between CHF 4.00 – 37.00
RETURN POLICY
1. Cancellation of a Purchase may be possible within 14 days of the later of the
Product Supply.
2. A cancellation notice shall be delivered by e-mail address to info@kitepride.com. In
the cancellation notice the Customer shall detail the Order Placement Date, Order
No. and reason for which he wishes to cancel the Order.
3. The Product shall be returned intact and in proper condition, in its original
package, together with the original invoice, within 14 days of the Product Supply
date. It is clarified that we have exclusive discretion as to the condition and intactness
of any such returned Product.
4. Returning a Product, in the event of cancelling an Order not due to a defect or
unsuitability, shall be at the Customer's expense. The Product shall be returned when
it is intact and in a proper condition, in its original package, together with the original
invoice, within 14 days of the Product Supply Date. It is clarified that the Company
has exclusive discretion as to the condition and intactness of any such returned
Product.
5. After returning the intact Product in proper condition in its original package and
together with the original invoice, on his own costs, the Customer shall be refunded
with the amount of consideration he paid within 14 days after the returned product
has been received by us.
6. Changing an Order Mailing Address shall not be possible after completing the Order palcing process
1. With regard to any question relating to the Products displayed on the Website and/or in connection with the Website and the activity thereon, you may contact the Association's customer service directly on info@kitepride.com