SHIPPING, DELIVERY & RETURNS
PROCESSING TIME
All orders take between 24-72 hours to be processed. After processing, orders will be shipped Sunday-Thursday during standard working hours (major holidays excluded).
RESPONSIBILITY
Once your order is shipped from KitePride warehouse in Tel Aviv IL, the responsibility of product integrity lies in delivery service used. Although A.I.R. Ltd will deliver to most countries, for deliveries outside Israel, customers may be required to pay import custom duties / taxes. These import custom duties are set at the port of entry by a customs officer, and differ from country to country. Import custom duties / taxes are in addition to shipping costs paid to A.I.R. Ltd to cover freight. Import custom duties / taxes are the responsibility of the customer. We recommend customers outside Israel use this free Duty Calculator to estimate the likely import tax in your country.
RETURN POLICY
Please check our Terms & Conditions - Paragraph 5.
INTERNATIONAL SHIPPING
Shipping orders internationally will take at least 10 - 21 work days. Please note that delays can be experienced due to customs and or other variables, which is beyond our control and influence.